Q: How do I cancel my order?
A: If you are yet to receive an email that your order has been shipped, you can simply cancel your order by ?contacting our Customer Service Call Center? on 09030001362 or firstname.lastname@example.org
If your order has already been shipped you will not be able to cancel it, but you can however inform our delivery associate of your wish to cancel?? when you are contacted for this delivery.
Q: My order is delayed. What should I do?
A: please ?contact our Customer Support Team on 09030001362 or email@example.com
Q: Why am I having trouble placing products in the cart?
A: If you are having trouble placing products in your cart, please make sure that you have made all relevant information about the ofadarice product you want. If you still have problems, this may mean that the item you are trying to buy is sold out. Contact our Customer Service Support Team on 09030001362 or firstname.lastname@example.org
Q: What should I do if my order is verified but not delivered for a long time?
A: If you did not receive information about the shipment of your order while the promised delivery leadtime has passed, or if you have any doubt, do not hesitate to contact our Customer Service Call Center at 09030001362 or email@example.com
Q: I haven’t received the invoice for my order. What do I do?
A: A hard copy of the invoice will always be sent along with your order. If you have not received an invoice, Contact our Customer Service Support Team on 09030001362 or firstname.lastname@example.org and we will send you a copy of your invoice.
Q: What does Pre-order or Forthcoming mean?
A: These products are not yet available for purchase and will be available soon, but you can already pre-order them on ofadarice.com. Any order will be shipped to you on the day of its official release and will reach you within the delivery time stated.
Q: How do I pay on ofadarice.com
A: You can choose from the different payment methods available on ofadarice.com. Please find below the list of available payment methods:
Cash On Delivery (easy and simple at your doorstep)
Q: What is Cash on Delivery (CoD)?
A: CoD stands for Cash On Delivery. With CoD, you can pay in cash to the delivery agent upon receipt of your order.
Some products, regions or pickup stations may not be available for CoD.
Gift cards or vouchers cannot be used to make CoD payments.
Q: How do I pay with my Debit / Credit Card?
A: At the end of the checkout choose Credit / Debit Card as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank activated your Credit Card for online payments. Please note that ofadarice.com provides the utmost security on your payments
Q: How do I use a gift card, Coupon or Voucher code?
A: It’s simple! When you get to the payment stage while in checkout, simply enter the gift card code in the voucher box.
Q: Are there any hidden charges like sales tax when I make a purchase on ofadarice.com?
A: There are no hidden charges when you make a purchase on ofadarice.com. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice. Please note that we will never ask you to pay extra cash to the delivery.
Note: For International Payment via Credit / Debit card you may be charged a cross border fee by your issuing bank as our payment processor is based outside Nigeria. For information on the exact charges please contact your issuing bank.
Q: What steps does ofadarice.com take to prevent card fraud?
A: Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer’s details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.
Q: Why was my Credit/Debit Card declined?
A: If you experience trouble completing payment through debit/credit card, first thing to do is to make sure that your card is activated for online payments and that you have enough funds/limit to complete the transaction. Your bank can help you verify these details.
Some cards issued outside Nigeria are also not supported on ofadarice.com and may be declined. Remember that you can complete your order through Cash on Delivery and pay at your doorstep or through other available mode(s) of payment.
Q: Can I use two methods of payment when ordering online?
A: Sorry, we only accept one payment method per order.
Q: Which currencies does ofadarice.com accept?
A: We only accept Naira.
Q: My order value is more than the Gift Card amount, what do I do now?
A: If your Gift Card value is less than the order amount, youíll be asked to select an additional payment method to complete the payment.
Q: What is a 3D Secure password?
A: The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the Verified by VISA” and Mastercard SecureCode” services.
3D secure password is an additional one-time password, that youíll be asked to enter on the payments page. This password is known only to you, and is sent to you via email or text. This ensures that only you can use your card for online purchases.
Q: What is my card number, expiration date, and CVV/security code?
A: When paying with Debit / Credit card on ofadarice.com, we will ask you for your 16 digit Card number and expiry date and CVV (Card Verification Value)/Security Code. Please note that ofadarice.com doesn’t save your card information(unless you specify) or CVV information and you will be asked to enter it each time you purchase on ofadarice.com.
Payment On Delivery Unavailable
Q: Why can’t I see the option for Pay On Delivery at checkout?
A: It could be that:
An item in your cart is not eligible for Pay On Delivery;
Your total cart value is under N5,000;
Your delivery option (Location or Pickup Station) is not eligible for Pay On Delivery;
Payment on delivery is currently disabled on your account.
Q: Why is the Payment On Delivery disabled on my account?
A: Our system has flagged your account as being associated with an unusual number of cancelled / rejected orders and for this reason, the Pay on Delivery option is currently disabled on your account
Q: How can I activate the Pay on Delivery option on my account
A: Pay on delivery will be activated on your account when we are able to successfully deliver your next two orders
Q: Who do I complain to if I was flagged wrongly?
A: Please contact us on 09030001362 from 8am – 8pm on Mondays to Fridays and 9am – 5pm on Weekends and Public holidays and we will look into individual cases thoroughly.
Returns & Refunds
Q: Can i return an ofadarice product i ordered.
A: Yes you can, only instantly on delivery. But if delivery heroes leaves, No you can’t, as all ofadarice.com product and packagings are highly scrutinized and made to be of consumable standards
Q: When can I get a refund?
A: You can request a refund if:
You cancelled a prepaid order
You rejected a prepaid order
You returned an order within instantly on delivery
Q: How will I get my refund?
A: To process your refund, you have the option to request a refund via ofadarice.com Refund Voucher or bank transfer.
Q: How long would it take to get my refund?
A: Once your item has been retrieved, expect an overall duration of 10 days to receive your refund, provided the return is matching the returns conditions.
Q: I have not received my card refund reversal yet. What do I do?
A: Please be rest assured that your card will be credited within 10 to 12 working days after the acceptance of your return. If this is not the case, do not hesitate to contact our Customer Service Call Center at 09030001362 or email@example.com
Q: Can I change my shipping address after I have placed my order?
A: You can request for your order to be delivered to a different address within the same region before your order is shipped. Please contact our Customer Service Call Center at 09030001362 or firstname.lastname@example.org
Q: I found the package open and the product seal broken on delivery. What should I do?
A: You should not accept an unsealed package, Per chance, if you accept an unsealed package by mistake or find out it has been tampered with, please get in touch with our Customer Service Call Center immediately at 09030001362 or email@example.com
Q: I missed my delivery. What happens now?
A: We will attempt to deliver your order again the next working day. We will try to deliver a total of 3 times before cancelling your order.
Q: Will somebody contact me before delivering the package to my location?
A: Yes, Our delivery person will contact you to confirm your availability and exact location.
Q: Can my parcel be delivered to an office address?
A: Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your ‘shipping address’ during checkout.
Q: Does ofadarice.com deliver outside Lagos?
Q: I have a complaint about the delivery rider who came to deliver my order. What should I do?
A: Apologies for the inconvenience caused, please get in touch with our Customer Service Call Center at 09030001362 or firstname.lastname@example.org so we can make things right.
Q: How can I sign-up as a customer on ofadarice.com?
A: Start by clicking My Account and then, click sign up in the top right corner of your screen.
You will then be asked to provide some basic information.
When you have provided the required information, click submit to finish the sign-up process.
We will send you an email to welcome you to ofadarice.com.
Q: I have forgotten the password to my ofadarice.com account. How do I access it?
A: Click Your Account and then, click Login in the top right side of your screen.
Enter your registered email address and click Proceed.
Now click the Forgot your Password button to get an email on your registered account with instructions on how to set a new password.
Q: How can I add a new delivery address to my account?
A: To add an additional delivery address to your account:
Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).
Now click Address Book in the left side of the screen.
Click on Add a New Address, enter the details of the new address and click on Save this Address.
Q: Can I add multiple email addresses to login to my account?
A: To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one anytime from “Your Account”.
Q: Why do I need to provide my email address to sign up?
A: Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.
Q: How can I change the password of my account?
A: Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).
In the contact details box click Change Password
Enter the required information and click “Submit”
Q: How can I deactivate my account?
A: Why not just let it be and come back to us whenever you want.
Q: Would my account be deactivated if I don’t use it for a long time?
A: We miss you when you don’t visit us enough but we never deactivate your account unless you requested it, or for exceptional cases of customers with very high repeated order rejection rate.
Privacy & security
Q: If I have found a security Bug/Vulnerability/Issue what should I do?
A: We take security very seriously at ofadarice.com and will appreciate your feedback. If you’re a tech guru & you have found an issue which has a real world impact, you can report it to email@example.com with these details:
Steps to reproduce the bug/issue.
Your web browser/mobile browser’s name or app and version.
Screenshot/screencast (if any).